If you are a consumer, you have a legal right to cancel a contract without providing a reason, subject to the conditions below.

Right of Cancellation

Your right to cancel begins from the date we accept your order (when the contract between us is formed) and lasts for fourteen days from the day you, or a third party other than the carrier whom you have designated, takes physical possession of the products.

If your order includes multiple products delivered on different days, the cancellation period ends fourteen days after you, or a third party other than the carrier designated by you, takes possession of the last product included in your order.

To exercise your right to cancel, you must inform us:

Company: [Your Company Name]
Address: [Your Registered Address]
Phone number: [Your Contact Number]
Email: [Your Contact Email]

You can notify us by a clear statement (for example, a letter sent by post, fax, or email). You may use the attached model cancellation form, but this is not mandatory.

To meet the cancellation deadline, you must send your cancellation notice before the cancellation period expires.

Effects of Cancellation

If you cancel the contract, we will refund all payments received from you, including delivery costs (except for any extra charges arising from your choice of a delivery method other than the least expensive standard delivery we offer). We will process the refund without undue delay and no later than fourteen days after we receive the returned products or, if earlier, after you provide proof that you have sent the products back to us. Refunds will be made using the same payment method you used for the original purchase, unless you have agreed otherwise. No fees will be charged for the refund.

We may withhold the refund until we have received the returned products or you have provided proof of return, whichever comes first.

You must return or hand over the products to us at:
[Customer Services, Your Company Name, Your Registered Address]

without undue delay and no later than fourteen days from the date you informed us of your cancellation. The return deadline is met if you send the products back before the 14-day period expires.

Returns sent by post are at your own expense. Please obtain a free stamped Proof of Postage from the Post Office, as we cannot accept responsibility for items lost or damaged during return shipping. Provided you have taken reasonable care of the products while in your possession (reasonable care includes inspecting the items but does not include opening or using them), we will refund the cost of the products and the standard delivery charge. Return postage costs will only be refunded if the item is faulty. If the items are damaged while in your possession, the refund may be reduced. Please return the products with the original packaging if possible, including all packaging components. If you no longer have the original packaging, please use suitable packaging to protect the items during transit to avoid damage and compensation claims.

By law, we are allowed to deduct from your refund or require payment to cover any loss in value of the products caused by handling beyond what is necessary to determine their nature, characteristics, and functioning.

Model Cancellation Form

(Complete and return this form only if you wish to withdraw from the contract)

• To: [Your Company Name]
  Address: [Your Registered Address]
  Email: [Your Contact Email]
  Fax: [Your Fax Number]

• I/We () hereby give notice that I/We () withdraw from my/our (*) contract of sale of the following goods:

• Ordered on () / received on ()

• Name(s) of consumer(s):

• Address(es) of consumer(s):

• Signature(s) of consumer(s) (only if this form is submitted on paper):

• Date:

(*) Delete as appropriate.

Additional Information:

1. The right to cancel does not apply to deliveries of products made to your specifications or clearly personalised (e.g., “You are the Maître” or “Sweet regards”), products liable to deteriorate or expire quickly, sealed products that are not suitable for return due to health protection or hygiene reasons if their seals have been broken after delivery, or products that have been inseparably mixed with other goods after delivery.

2. Please take care to avoid damage and soiling. Return products with the original packaging if possible, including all accessories and packaging components. If you no longer have the original packaging, use suitable packaging to protect the items during transit and prevent damage claims.

3. Before returning any goods, please contact us at [Your Contact Number] to notify us of your return. This will help us process your refund promptly.

4. Please note that the requirements outlined in paragraphs 2 and 3 above are not conditions for exercising your right to cancel the contract effectively.