At DubaiFood, we care about your privacy. We want to make sure your personal information is safe while giving you a great, personalized experience.
Here’s how we handle your privacy:
Your privacy is important: We work hard to protect your data and provide services that match what you want.
We collect data for specific reasons: We only ask for your personal information when it’s needed, either with your permission or when it makes sense for us to do so, when you use our website or services.
You have control: You can always access, update, or delete your personal information whenever you want.
We don’t sell your data: We never sell your personal details. We may share information with trusted partners or service providers, but only when necessary, and always with your permission or as explained in this policy.
We keep your data safe: We take steps to ensure your personal data is protected and secure from unauthorized access.
Thank you for visiting DubaiFood! We’re glad you’re here, whether you’re exploring our website, online store, apps, or social media pages (together called the “Sites”). We hope you enjoy learning more about us and our range of delicious food products and services.
This Privacy Notice explains how and why we collect, use, and protect your personal information when you interact with us, whether it’s through our Sites, offline programs, in-store visits, or special events.
Our goal is to be open and honest with you while making sure you have a safe and enjoyable experience across all DubaiFood platforms.
At DubaiFood, we respect your privacy whenever you visit our website, use our online services, or interact with us at our stores or events.
By using our website or sharing your personal information with us, you agree to the practices outlined in this Privacy Notice. If you don’t agree with these terms, please don’t use our website or provide us with any personal data.
DubaiFood may update or change this Privacy Notice at any time. Any changes will be effective as soon as they’re posted on our website. If there are major updates, we’ll try to inform you ahead of time.
We collect, use, and process your personal information only when it’s fair, legal, and necessary. In most cases, we will ask for your clear consent before collecting or using your data.
We may also process your information when required by law, needed to fulfill a contract, or based on our legitimate business interests like improving our services or ensuring a secure shopping experience.
If we need to use your personal information for anything not mentioned in this Privacy Notice, we will ask for your consent first. You can choose to decline or withdraw your consent at any time, but this might limit your access to certain features or services.
This Privacy Notice applies to all personal information that DubaiFood collects from individuals or entities through various sources, including our website, online store, mobile applications, social media pages, events, and customer engagement programs. In some cases, we may also receive personal information from trusted third parties.
At DubaiFood, we only collect personal information necessary for specific and legitimate purposes.
The types of personal data we collect include:
Personal Data You Provide to Us Directly
We collect information when you interact with us, for example, when you browse our website, place an order, sign up for newsletters, participate in promotions, or contact our customer service team. You’ll always be informed which details are required and which are optional.
Examples of personal data we may collect include:
Contact information: such as your name, address, email, phone number, and demographic details (age, gender, and location).
Account details: if you create an account with us, we may collect your username, password, and related profile information.
Payment information: including name, billing address, and payment details (e.g., card number, expiry date) when making a purchase.
User-generated content: such as reviews, photos, or feedback you choose to share through our website or social media pages.
Career information: such as resumes or job applications submitted through our website.
Location data: if you choose to enable location services (for example, to find nearby DubaiFood stores or delivery options).
Information Collected Automatically
When you visit or interact with our website or mobile app, certain information is collected automatically through cookies and similar tracking technologies. This may include:
IP address, browser type, and device information
Pages you view and actions you take on our site
Date, time, and duration of your visit
Navigation behavior and interaction data
You can learn more about how we use cookies and how to manage them in our Cookie Policy.
Information from Third Parties and Social Media
We may collect information through third-party platforms , such as social networks, when you engage with our content using social features (for example, the “Like” button on Facebook or “Follow” on Instagram).
The purpose of this collection is to make it easier for you to share DubaiFood content with your own networks. For more details on how these third-party platforms process your data, please review their respective privacy policies.
If you prefer not to link your social media activity with your interactions on DubaiFood, we recommend logging out of your social media accounts before visiting our site.
Most of the content on DubaiFood is intended for use by adults. If any part of our website, apps, or services is directed at children, we will obtain parental or guardian consent before collecting any personal information, where required by law. The age at which consent is needed may vary depending on local regulations.
If we become aware that personal information from a child has been submitted to us without the necessary consent, we will promptly delete it from our systems.
Parents or legal guardians can contact us to request the deletion of their child’s data or to remove a child’s account. To verify the request, we may ask for proof of parental or guardian status, such as a copy of an official identification document.
At DubaiFood, we collect and use personal information for a variety of purposes to provide you with the best possible experience. You have the right to object to any data processing, and our contact details are provided at the end of this Privacy Policy.
The purposes for collecting and using personal data include:
Account and Order Management
To allow you to create and access a DubaiFood account, including any loyalty programs linked to your account.
To process, ship, and manage your orders and purchases, whether online or in-store.
Personalized Services and Engagement
To provide tailored services and communications, such as sending requested information, product updates, or samples.
To encourage engagement with our products and services, including publishing user-generated content with your consent.
To respond to your queries, complaints, or feedback via email, phone, or other communication channels.
Contests, Promotions, and Loyalty Programs
To manage and administer contests, promotions, and loyalty programs you participate in.
To publish contest or promotion winners’ details, based on consent, legal requirements, or legitimate business interests.
To allow participation in loyalty programs and related activities, where required, with your consent.
Marketing and Communications
To contact you with marketing materials, including newsletters, product suggestions, and promotional offers, based on your consent.
To offer opportunities to participate in competitions, promotions, or partner marketing campaigns.
To send notifications via mobile or other messaging services, if you subscribe to such services.
Improvement of Services and Personalization
To enhance your experience on our website and apps, including customizing content, products, or services to match your preferences.
To analyze site usage, advertisement effectiveness, and consumer feedback, either through cookies, tracking tools, or other methods.
To provide targeted advertising and personalized website experiences, based on your consent.
To offer social features such as community forums, referral programs, or integration with social media platforms, with your consent.
Recruitment and Employment
To process your job applications and assess suitability for current or future positions.
Internal Operations and Compliance
To maintain the security, operation, and governance of our websites, apps, and services.
To conduct demographic studies, audits, or consumer research.
To manage risks, disputes, and records.
To comply with legal and regulatory obligations applicable to DubaiFood.
At DubaiFood, we respect your privacy and do not share your personal information with any third party for direct marketing purposes unless you have explicitly given your consent.
We may share your personal information with the following categories of recipients:
Our affiliates and group companies within the DubaiFood network.
Commercial partners, such as partners involved in joint promotions, loyalty programs, or co-branded campaigns.
Service providers who perform services on our behalf, including delivery, payment processing, marketing, analytics, and IT support.
Authorities when required by law.
Potential buyers in connection with the sale, merger, or transfer of our business or assets.
Affiliates and Group Companies
We may transfer queries, applications, or account information to another DubaiFood group company if required to respond or provide the service you requested.
Commercial Partners
Entities participating in joint promotions or loyalty programs may receive your personal data only with your consent.
Both DubaiFood and the partner may act as joint controllers of your personal data.
If you request deletion, we will remove your data from our systems, though your information may remain with the partner if shared previously.
Service Providers
Advertising, media, and marketing agencies for campaign delivery and analysis.
Postal and logistics companies for product delivery.
IT and data processing providers, recruitment agencies, hosting, and security providers.
Web analytics tools providers.
Authorities
Government or law enforcement authorities requesting disclosure under applicable law.
Potential Buyers
Entities acquiring all or part of DubaiFood’s business or assets in the context of a merger, change of control, or liquidation.
Some of our service providers may be based outside the UAE. We ensure that all third parties comply with applicable data protection laws and implement security measures to safeguard your personal data.
If you connect your DubaiFood account with social media platforms (e.g., Facebook, Instagram), we may process account-related information such as your profile name, email, location, or friends list to provide enhanced features.
Any use of your data by these platforms is governed by their own privacy policies, and your settings on those services.
At DubaiFood, we take the security and confidentiality of your personal information very seriously. We implement all reasonable technical and organizational measures to protect your data against loss, unauthorized access, disclosure, or misuse.
Your personal information will not be sold, shared, or transferred to other third parties, except as described in this Privacy Policy.
We retain your personal information only as long as necessary for the purposes it was collected, such as:
Sending newsletters and marketing communications (if you consented).
Responding to inquiries or complaints.
Fulfilling orders and providing services.
Complying with legal or regulatory obligations.
After the relevant period, personal data will be securely deleted or anonymized unless a longer retention is required by law.
User accounts: Retained until you delete your account or for no longer than 3 months afterward. After that, only data required for legal or fiscal obligations will be kept.
Purchase orders: Retained for the duration required by applicable laws.
Job applications: Retained as long as reasonably necessary to process your application and respond to queries. With your consent, we may retain data longer to consider you for future positions.
Marketing data: Retained until you withdraw consent or object to the processing for marketing purposes.
Contest participants: Retained for the legally required limitation period.
Inquiries or complaints: Retained until the matter is resolved and, afterward, only as long as necessary for legitimate business interests, such as dispute resolution or record keeping.
We use appropriate technical and organizational security measures to protect your data from manipulation, partial or total loss, and unauthorized access. Our security practices are continuously updated to reflect technological developments.
All DubaiFood employees and service providers who handle your data are:
Bound by confidentiality agreements
Granted access only when necessary
Required to comply with data protection regulations
Your privacy and the protection of your personal information remain a top priority at DubaiFood.
You can any time object to data processing. You have the following rights:
Right to access: You have the right to demand an insight into your personal data saved with us any time and free of charge if we are processing this data. You can check as to which of your personal data is being processed by us, and that we are using it according to the applicable data protection regulations.
Right to rectification: You have the right to have incorrect or incomplete personal data corrected and to be informed about the correction. In this case, we inform the recipients of the data concerned about the corrections made unless this is impossible or associated with disproportionate effort.
Right to deletion: You have the right to have your personal data deleted under certain circumstances. In the individual case, the right to deletion may be excluded.
Right to restriction of the processing: Under certain conditions, you have the right to demand restriction of the processing of your personal data.
Right to data portability: Under certain circumstances, you have the right to get the personal data that was provided to us by you free of charge in a machine readable format.
Right to lodge a complaint with the supervisory authority: You have the right to appeal to a competent supervisory authority against the method of the processing of your personal data.
Right of revocation: You have the right to revoke an issued consent at any time. Processing activities in the past based on your consent shall, however, not become illegal through your revocation.
Food safety regulations require you to clearly list allergens and provide guidance on storage and use.
Ensure compliance with Food Information Regulations (FIR) and Food Standards Agency (FSA) guidelines.
DubaiFood UK Ltd.
Gemini Business Park Leeds LS7 3JB, UK
(“DubaiFood UK”) operates this website and all related services covered by this Privacy Policy.
DubaiFood UK acts as the data controller for the personal information it collects and processes in accordance with this Privacy Policy and applicable data protection laws, including the UK GDPR.
If you have any concerns about your privacy, believe your personal data has been misused, or have questions or comments regarding this Privacy Policy, you can contact us:
Email: sales@dubaifood.uk
Address: Gemini Business Park Leeds LS7 3JB, UK
We are committed to responding to your inquiries and ensuring your data privacy is respected.
