Due to the nature of perishable food items, we generally do not accept returns once an order has been delivered. However, if there is an issue with your delivery (e.g., damaged, expired, or incorrect items), we will resolve it promptly.

• To initiate a request:

  1. Email sales@dubaifood.uk with your order number

  2. Attach clear photos of the affected item(s)

  3. Include a brief description of the issue

  Our customer service team will respond within 1 business day.

Approved refunds will be:

• Credited to your original payment method within 5–7 business days, OR

• Issued as store credit for faster use (if preferred)

Yes, but only if your order has not yet been packed or shipped. To cancel:

• Call or email us within 30 minutes of placing your order

• Cancellations after dispatch are not possible